Copyright © 2009 Anne Sych
Well it's a New Year, with all of its promises of fresh starts and new beginnings, but you may not be as optimistic as in years past. Everyone is feeling the squeeze of the struggling economy. Municipalities are being forced to do business-as-usual with less staff, and budget cuts have butchered most cities and counties plans to purchase much needed equipment.
What can you do to continue to provide essential services with fewer staff?
Automate your 'City Services' with 311 Citizen Request Management (CRM) software!
Read what others are saying about 311 City Services:
"311 is not just a citizen service hotline; it's the most powerful management tool ever developed for New York City's government. I can't imagine running a city without it!" -- Michael Bloomberg, Mayor, City of New York
"The 311 call centers have been a very important customer service tool to provide centralized services and centralized points of access to cities." -- Rishi Sood, Vice President, Gartner Research
"311 has been a miracle...311 saved us not only from having our 911 system swamped but saved our citizens who had true emergencies, such as heart attacks and crimes in progress, from getting a busy signal." -- Ed Harris, Emergency Communications Director, Austin Police Dept.
311 Citizens Request Management Software engages a powerful knowledge base tool, which can be used for citizens and agents alike. Flexible permission settings allow administrators to display selected information to selected users. The help desk component of the CRM system can be set up strictly for agents, or for both agents and citizens - storing all of the valuable data into the same system.
CRM web-based tracking software facilitates communication across an entire organization, eliminating redundant processes and providing assurance that issues are being resolved quickly and efficiently.
311 Citizen Request Manager Software manages time consuming, common issues such as:
Essentially, any type of issue or complaint can be logged and tracked within the system. And by selecting a 311 tool that is fully web-based, implementation takes place within hours or days, not weeks or months. Once deployed on your website, citizens can begin making their own requests online, taking a load off your staff.
About the Author:
Written by: Anne Sych, Marketing Manager for Novo Solutions, Inc. Novo Solutions is an Independent Software Vendor (ISV) in Virginia Beach, Virginia, specializing in Citizen and Customer Support Software. Free trial versions of the Novo Help Desk Software, Knowledge Base Software, Asset Management Software and suite of web-based Customer Support Solutions are available. Contact http://www.novosolutions.com for more information.
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