Copyright © 2010 Alexander Anoshin
Today's economy requires all business to use all the enterprise resources most effectively. An IP telephony network is not an exception. From this article, you can learn how to:
Save your effort to process incoming calls and help your clients save their time IP telephony software provides you with several tools to reduce both your efforts to answer incoming calls and time that your clients spend to get the response from your client service.
A) With a voice portal you can provide your clients with an authorized access to your corporate databases and thus
B) An IVR application can help your clients
C) With virtual queuing software your clients will receive a timely response from your client service even if all operators are busy: they will just call, leave their contact information and return to their business while an available operator will automatically call them back. This is a convenient way to smooth out call peak hours.
D) Skill-based routing (SBR) software can help you automatically route an incoming call to:
+ information about a calling client (such as his/her previous requests or his/her location and language he/she speaks, determined from a country/city phone code),
+ operator's product expertise, overall skill-level and language capability and thus reduce the time wasted passing a client call from one employee to another.
Save your Time on Daily Communications
A) With unified messaging and voice mail service you can save your time and effort to check numerous message sources by collecting all messages in a single mailbox that you can access both from your e-mail client or IP phone.
B) A presence service can save your time, wasted waiting for the answer of unavailable users, by providing the real-time information about a user status and preferable ways to communicate.
Get an Effective Tool for Long Distance Team Communications
With audio/video conferencing software you can substitute phone meetings with multiple local and remote participants for face-to-face ones and save on equipping special meeting rooms and travel expenses. In particular, conferencing software can help you:
Cut Costs for Equipment by Using IP Phones Instead of PCs
The XML service technology allows you to deliver interactive content right to an IP phone display and, thus, to use it instead of a PC. With this capability, you can streamline many business processes without equipping workplaces with PCs. For example, you can:
This way you can also save your employee time on daily tasks.
Decrease your Employee Telecom Costs
Modern call accounting software is not only a tool to control employee telecom costs.
As call-accounting software provides you with various reports on user phone conversations that are built on the base of call detail records (CDRs) received from your IP PBX, you can use it to derive information about
By grounding on these data you can
Moreover, you can setup your call accounting software to reduce telecom costs with
You can also set you call accounting software to track:
Reduce Your VoIP Network Maintenance Expenses
The most of standard IP PBX administration interfaces are rather complicated, so you need highly skilled staff members to fulfill simple daily tasks. With special IP telephony management software you can simplify administration activities and entrust daily tasks to one, not necessarily experienced, employee. Thus you can both:
You can also use IP telephony management software to
Conclusion
By implementing IP telephony software you can solve several important business problems. You can
About the Author:
You can learn how to empower your enterprise with VoIP in the book, "The Connected Enterprise", here http://bcs-it.com/books/connected-enterprise/ The free e-book, just as the article, was written by Alexander Anoshin, the CEO of BCS-IT, who specializes in VoIP solution development for enterprises.
Read more of Alexander Anoshin's articles.
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